Terms & Conditions
Soul Support Holistic Wellness
Effective date: Tuesday 11th August 2026
Welcome to Soul Support Holistic Wellness. We believe that wellbeing is personal, and that creating a safe, respectful and supportive space is an important part of the work we do.
By accessing or using this website, booking an appointment, purchasing a service, or otherwise engaging with Soul Support Holistic Wellness, you agree to be guided by these Terms & Conditions. Please take a moment to read them. They are here to create clarity, mutual respect and a shared understanding of how our services work. If you do not agree with these Terms, please do not use this website or our services.
1. About Soul Support Holistic Wellness
Soul Support Holistic Wellness offers a range of holistic and complementary wellness services created to support wellbeing, personal growth, relaxation, self-care and connection.
Our offerings may include, but are not limited to, holistic wellbeing sessions, complementary wellness practices, guidance, workshops, consultations and other services described on our website from time to time.
Our services and offerings may naturally evolve, and we reserve the right to change, update or discontinue services where needed.
2. Wellness Disclaimer
Our work is centred around holistic and complementary wellbeing.
Unless expressly stated otherwise, our services are not intended to diagnose, treat, cure or prevent any medical or psychological condition and should not be considered a substitute for medical, psychological, psychiatric or other professional healthcare advice.
Any information shared through our website, sessions, resources or communications is provided for general wellness and educational purposes.
Your health and wellbeing are deeply personal. If you have a medical condition, are experiencing symptoms, take medication, are undergoing treatment or have any health concerns, we encourage you to speak with an appropriately qualified healthcare professional.
If you are experiencing a medical emergency, or believe that you or another person is at immediate risk, please contact emergency services or an appropriate healthcare professional.
3. Individual Experiences and Results
Every person is different, and every wellbeing journey is unique.
While we offer our services with care, integrity and intention, we cannot promise or guarantee any particular result, outcome, transformation or benefit.
Your experience may be influenced by many individual factors, and any testimonials, reviews or examples shared on our website reflect the personal experiences of those individuals only. They should not be understood as a promise or guarantee that you will experience the same results.
4. Your Responsibility
Your wellbeing is a shared responsibility.
When booking or participating in a service, you agree to provide information that is accurate and relevant to your participation, particularly where information may affect your ability to safely receive a service.
Where relevant to the service, please let us know about any health conditions, allergies, medications, pregnancy, injuries or other circumstances that may reasonably affect your participation.
You remain responsible for your own health and wellbeing decisions and for seeking appropriate professional advice when needed.
We may decline, postpone, modify or discontinue a session where we reasonably believe this is necessary for your wellbeing, safety or the safety of others.
5. Bookings and Appointments
Appointments are available subject to our current availability.
When making a booking, please provide accurate contact and appointment information. We may contact you in relation to your booking, including for confirmations, reminders, changes or cancellations.
While we do our best to honour every booking, there may be occasions where we need to refuse or cancel a booking due to circumstances outside our reasonable control, service availability or concerns about whether a service can be provided safely and appropriately.
Arriving under the influence
For the wellbeing and safety of everyone involved, please arrive for your appointment in a clear and appropriate state to participate.
If you attend a booking under the influence of alcohol or drugs, Soul Support Holistic Wellness reserves the right to end or decline the session at our sole discretion.
In these circumstances, your booking fee will be forfeited and will not be refunded.
6. Cancellations and Rescheduling
We understand that life happens and sometimes plans need to change. Where possible, we ask that you give us as much notice as you can if you need to cancel or reschedule your appointment.
Our current cancellation and rescheduling requirements will be communicated at the time of booking or displayed on our website.
Where a cancellation policy applies, cancellations made within 4 hours of the scheduled appointment time, or failure to attend an appointment, may result in a cancellation fee and/or forfeiture of the booking fee.
The booking fee may also be retained to help cover the time, preparation and session-related costs involved in holding your space.
Any applicable cancellation fee will be clearly communicated before it is charged.
Nothing in these Terms is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law or any other applicable Australian legislation.
7. Fees and Payment
All prices displayed on our website are in Australian dollars unless otherwise stated.
Our pricing may change from time to time. The price applicable to your appointment or service will be the price communicated or displayed at the time you make your booking.
Payment must be made using the payment method made available by Soul Support Holistic Wellness.
If a payment is declined or remains outstanding, we may suspend or cancel the relevant service or booking, subject to your rights under Australian law.
8. Australian Consumer Law
We respect and support your rights under the Australian Consumer Law (ACL).
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law.
Where the Australian Consumer Law applies, our services come with consumer guarantees that cannot be excluded. These may include guarantees that services will be provided with due care and skill, be reasonably fit for a particular purpose where applicable, and be provided within a reasonable time where no timeframe has been agreed.
To the extent permitted by law, any limitation of our liability will apply only as permitted under applicable Australian law.
9. Limitation of Liability
We take care to provide our services in a safe, respectful and professional manner.
To the maximum extent permitted by law, Soul Support Holistic Wellness will not be responsible for loss or damage arising from circumstances outside our reasonable control.
Nothing in these Terms limits or excludes liability where doing so would be unlawful, including any liability that cannot legally be excluded under the Australian Consumer Law.
10. Website Information
We do our best to keep the information on our website accurate, helpful and up to date.
However, information may occasionally contain errors, become outdated or change over time. We do not guarantee that all website content will always be complete, accurate, current or free from errors.
We may update, change or remove website content from time to time without notice.
Information provided through our website is general information only and should not be relied upon as professional medical, psychological, legal or financial advice.
11. Intellectual Property
We put care and intention into creating the content and materials shared through Soul Support Holistic Wellness.
Unless otherwise stated, the text, graphics, logos, images, photographs, branding, videos, downloadable materials and other content on our website are owned by or licensed to Soul Support Holistic Wellness.
You are welcome to enjoy and use our content for your own personal purposes, but you must not reproduce, modify, distribute, publish, sell or commercially use our content without our prior written permission, except where permitted by law.
12. Third-Party Websites and Services
From time to time, our website may include links to websites, platforms or services operated by other people or organisations.
These links may be provided as a helpful resource, but Soul Support Holistic Wellness does not necessarily endorse those third parties and is not responsible for their content, availability, privacy practices or terms.
If you choose to visit or use a third-party website or service, you do so at your own discretion and should take the time to review their own terms and privacy policies.
13. Privacy - Your privacy matters to us.
We take reasonable steps to protect the personal information and, where applicable, health information shared with us.
Where applicable, information will be collected, used, stored and disclosed in accordance with our Privacy Policy and relevant Australian privacy laws.
If our services involve the collection or handling of health information, additional privacy obligations may apply. Health information is considered sensitive information under Australian privacy law and may receive additional protections.
In NSW, additional state privacy requirements may also apply to health information.
Our Privacy Policy should be read alongside these Terms & Conditions and explains in more detail how we collect, use, store and protect your information.
14. Confidentiality
We value the trust placed in us when you share personal information during your wellbeing journey.
We will take reasonable steps to keep information shared with us confidential and protect it from inappropriate access or disclosure.
There may, however, be circumstances where information must or may be disclosed because we are required or permitted to do so by law, or where disclosure is reasonably necessary to protect someone's health or safety.
15. Website Security
We take reasonable steps to maintain the security and availability of our website.
However, no online environment can be guaranteed to be completely secure, uninterrupted or free from viruses, malicious code or other vulnerabilities.
Please take reasonable precautions when using our website and keep your own devices, passwords and accounts secure.
16. Respectful and Appropriate Use
We want Soul Support Holistic Wellness to remain a safe, welcoming and respectful space for everyone.
You agree not to use our website or services:
for any unlawful purpose;
to interfere with the operation, security or integrity of our website;
to attempt to gain unauthorised access to systems or information;
to copy, reproduce or commercially exploit our content without permission;
to engage in threatening, abusive, discriminatory, harassing or otherwise inappropriate behaviour towards our practitioners, staff, clients or community; or
in any way that may reasonably cause harm to Soul Support Holistic Wellness or another person's rights, safety or wellbeing.
17. Changes to These Terms
As Soul Support Holistic Wellness grows and evolves, these Terms may also need to change from time to time.
Any updated version will be published on our website with a revised effective date.
Where permitted by law, continuing to use our website or services after an updated version has been published may indicate your acceptance of the updated Terms.
18. Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia.
Any dispute arising in connection with these Terms will be subject to the applicable courts of New South Wales, Australia, except where Australian law provides otherwise.
19. Contact Us
If you have any questions about these Terms & Conditions, please reach out to us.
Soul Support Holistic Wellness
Business name: Soul Support Holistic Wellness
Email:[email protected]
Phone: 0425 214 288
Address: 18 Newcastle St, Morisset NSW 2264, Australia
ABN: 76 750 048 281
Last updated: Tuesday, 11th August 2026
Thank you for trusting us and taking the time to read through the Terms and Conditions. We are committed to holding that trust with care, respect, warmth and confidentiality, and to creating a space where you feel safe, heard and supported.