Privacy Statement
Soul Support Holistic Wellness
Last updated: 11th August 2026
At Soul Support Holistic Wellness, we believe that privacy is an important part of creating a safe and welcoming space.When you share your personal information with us, we treat that trust with care, respect and confidentiality. This Privacy Statement explains how we collect, use, store and protect your information when you visit our website, contact us, make a booking, purchase a service or take part in one of our wellness offerings.We aim to keep things simple, transparent and respectful, so you can feel comfortable knowing how your information is looked after.
1. Information We Collect
Depending on how you connect and interact with Soul Support Holistic Wellness, we may collect information such as:
Your name and contact details, including your email address, phone number and address.
Booking and appointment details.
Payment and transaction information where needed to process your payment.
Information you choose to share through forms, questionnaires or client intake documents.
Information that may help us provide our wellness services to you, where you choose to share it.
Communications and correspondence between you and Soul Support Holistic Wellness.
Website information such as your IP address, browser type, device information and how you interact with our website.
Any other information you voluntarily choose to provide.
Some of the information you share with us may relate to your health, wellbeing or personal circumstances.
Under Australian privacy law, this information may be considered sensitive or health information. We believe in only gathering what we genuinely need to support our work with you, and we will handle any sensitive information with particular care.
2. How We Collect Your Information
We may collect information directly from you when you:Visit or use our website.Contact us by phone, email, social media or another communication channel.Make an appointment or purchase a service.Complete a client intake, consent or other form.Take part in a consultation or wellness session.Subscribe to our newsletter or other communications.Share feedback or talk with us about your experience.We may also collect limited information automatically when you visit our website, including through cookies and similar technologies.
3. How We Use Your Information
We may use the information you share with us to:
Provide and care for you through our wellness services.
Manage your bookings, appointments and payments.
Communicate with you about your appointments, enquiries or services.
Better understand your needs and provide appropriate services.
Keep appropriate client records.
Improve our services, website and the experience we offer.
Send newsletters, updates or occasional promotional information where you have chosen to receive them.
Respond to questions, feedback or concerns.Meet our legal, regulatory and administrative responsibilities.
We will not use your personal information for a purpose unrelated to why it was collected unless you have given appropriate consent or the use is permitted or required by law.
4. Sensitive and Health Information
Some of the information shared during a wellness session may be personal and may touch on your health, wellbeing, circumstances or life experiences.We understand that this information can feel deeply private, and we treat it with care and respect.Where we collect sensitive or health-related information, we will take reasonable steps to protect it and will only collect, use or disclose it where permitted by law and, where required, with your consent.You are always welcome to ask us what information we collect, why we need it and how it will be used.
5. Confidentiality and Sharing Your Information
Your information is treated with care and kept confidential wherever reasonably possible. There may be times when we need to share information with trusted providers or other parties to help us provide our services or operate our business.
This may include:
Providing our services to you.
Processing payments and bookings.
Working with website, booking, email, accounting or other business service providers.
Meeting legal or regulatory requirements.
Protecting the safety, rights or property of you, our business or another person.
Where you have given your consent.
Where disclosure is otherwise permitted or required by law.
We do not sell your personal information.
6. Third-Party Services
Like many small businesses, we may use trusted third-party services to help us run Soul Support Holistic Wellness.
These may include providers for:
Website hosting.
Online bookings.
Payment processing.
Email and communications.
Website analytics.
Accounting and administration.
Other services that help us operate our business.
Where another provider handles personal information on our behalf, we take reasonable steps to ensure that your information is handled appropriately and securely.
Some providers may store or process information outside Australia. Where this occurs, we will take reasonable steps to manage these arrangements in accordance with applicable Australian privacy obligations.
7. Website Cookies and Analytics
Our website may use cookies and similar technologies to help it function, understand how visitors use the website and create a smoother online experience. You can generally adjust your browser settings to refuse or limit cookies. Please be aware that some parts of the website may not work as intended if cookies are disabled.
8. How We Protect Your Information
We take reasonable steps to care for and protect your personal information from misuse, interference, loss, unauthorised access, alteration or disclosure. Depending on the information and how it is stored, these measures may include secure systems, restricted access, password protection and appropriate administrative practices. While we take privacy and security seriously, no method of storing or transmitting information electronically can be guaranteed to be completely secure.
9. How Long We Keep Your Information
We keep personal information for as long as it is reasonably needed to provide our services, maintain appropriate business records or meet our legal and regulatory responsibilities. When information is no longer required, we will take reasonable steps to securely delete or de-identify it where appropriate.
10. Accessing or Updating Your Information
You are welcome to contact us if you would like to: Ask what personal information we hold about you. Request access to your information. Ask us to correct information that is inaccurate, incomplete or out of date. We will respond to reasonable requests in accordance with applicable privacy requirements.We want the information we hold about you to be accurate and up to date, so please let us know if your details change.
11. Privacy Questions, Concerns or Complaints
Your trust matters to us. If you have a question, concern or complaint about how we have collected, used, stored or handled your personal information, please reach out to us. We will listen to your concerns and aim to respond as promptly, respectfully and fairly as possible.
Soul Support Holistic Wellness
Email:[email protected]
Phone: 0425 214 288
Address: 18 Newcastle St, Morisset NSW 2264, AustraliaIf you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
12. Changes to This Privacy Statement
As Soul Support Holistic Wellness grows and evolves, our privacy practices may change from time to time. We may update this Privacy Statement to reflect changes to our services, business practices or privacy obligations. The most current version will always be made available on our website, together with the date it was last updated.
13. Contact Us
If you have any questions about this Privacy Statement or would simply like to understand more about how we care for your information, please get in touch.Soul Support Holistic Wellness
Email:[email protected]
Phone: 0425 214 288
Website:www.soulsupportholisticwellness.com.au
Thank you for trusting us with your personal information.We are committed to holding that trust with care, respect, warmth and confidentiality, and to creating a space where you feel safe, heard and supported.